A new enquiry is a chance to start a conversation. When your team is on a job or in a meeting, an immediate acknowledgement can tell the prospect you received their request and what happens next.
GoHighLevel can send an automated response when a form is submitted and help your team continue the conversation. Here is a simple setup for Australian service businesses to test during a 30 day trial.
1. Choose One Enquiry Source
Start with a form you already use. Check that it collects the name, contact details, service requested and any detail your team needs for the first reply. A shorter form may be easier to complete; ask only what helps you take the next step.
Submit a test enquiry and confirm that the correct contact record appears. If you use other sources, such as Meta lead forms, connect and test them separately so you can identify where a missed enquiry came from.
2. Write the First Reply
Create a workflow triggered by the form submission. Send a brief SMS or email that acknowledges the specific enquiry, names the business and sets a realistic expectation. For example: “Hi Sam, thanks for asking about a kitchen renovation. We have your details and will be in touch shortly. If you prefer, you can choose a call time here: [booking link].”
Avoid promising an instant personal call unless someone is available to make it. The automated message should be accurate and useful even outside business hours.
3. Give Every Enquiry an Owner
Alert a team member and place the lead in a simple pipeline. Assign responsibility for the personal reply and record whether the prospect was contacted, qualified or booked. A clear handover matters more than a long sequence of messages.
For a practical stage layout, see our guide to GoHighLevel pipeline stages.
4. Follow Up Without Repeating Yourself
If there is no reply, test one or two helpful follow-up messages over the next few days. Answer a common question or offer a booking time. Check the workflow settings so follow-up stops when the prospect responds, and have a person handle questions that need judgment.
Test the entire journey with your own phone and email. Review whether messages arrive, links work, replies reach the right person and contacts do not receive duplicate follow-ups. SMS and email usage may incur charges, including during a trial.
The Verdict: Make the First Response Useful
Fast replies help only when they lead to a real conversation. Begin with one lead source, one clear acknowledgement and an accountable team member. Then review response time, replies and bookings before adding more automation.
Believe Advertising & PR uses this approach to help businesses respond consistently while keeping the important conversations personal.
Ready to test a better first response? Build one enquiry-to-conversation journey during your 30 day trial.
Start your 30 day free GoHighLevel trial today
Disclaimer: Believe Advertising & PR is independent from HighLevel. We use and recommend HighLevel. If you sign up through our link, we may receive a referral commission at no extra cost to you. The trial may require payment details and may convert to a paid subscription unless cancelled before billing. SMS, phone, email and other usage charges may apply. Check the offer page for current terms.